Last Updated: 25-07-2025

At MSB Jewels, we aim to provide you with premium-quality jewelry and excellent customer service. This Refund & Cancellation Policy explains how we handle order cancellations, returns, and refunds.

1. Order Cancellation

  • Orders can be canceled within 24 hours of placing them by contacting our support team at MSD258620@gmail.com.

  • Once your order has been processed or shipped, it cannot be canceled.

2. Returns & Exchanges

  • Returns are accepted only in the case of:

    • Manufacturing defects

    • Wrong product delivered

  • The product must be unused, in original packaging, and returned within 7 days of delivery.

  • Customized or personalized jewelry items are not eligible for return or exchange unless defective.

3. Refunds

  • Once the returned item is received and inspected, we will initiate the refund within 7–10 business days.

  • Refunds will be credited to your original payment method (Razorpay/UPI/Card/Net Banking).

  • Shipping charges, if any, are non-refundable.

4. Non-Refundable Items

  • Products damaged due to misuse, wear & tear, or customer negligence will not be eligible for refunds.

  • Gift cards, vouchers, or discounted products are non-refundable.

5. Delay or Non-Receipt of Refunds

  • If you haven’t received your refund within the given timeline:

    1. Check your bank account or payment wallet again.

    2. Contact your bank or payment provider.

    3. If the issue persists, contact us at [Insert Email].

6. Contact Us

For all cancellation, return, or refund requests, please contact:

MSB Jewels
Website: https://msbjewels.in/
Email: msd258620@gmail.com
Phone: 9769464651